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Terms Of Use

Prices and Best Price Guarantee
All prices on Batam-City.com are communicated to include VAT and all other taxes (subject to change of such taxes) and service charges – unless stated differently on the website or the confirmation email. Whilst all care has been taken to provide you with accurate information, it is not possible to guarantee that all the material is error free. The prices on this site are highly competitive. As such, please take time to read this information.

Sometimes cheaper rates are available on this website for a specific tour or package tours, however these rates made by tour operators of each attractions may carry special restrictions and conditions, for example in respect to available dates, cancellation and/or refund. Please check the rate details thoroughly for any such conditions prior to making your booking.

We want you to pay the lowest price possible for your chosen tour activity and vendor. Should you find your tour with the same booking conditions at a lower rate on the internet after you have made a booking through us, we will match the difference between our rate and the lower rate under the terms and conditions of the Best Price Guarantee. You will need to provide proof

The currency converter, when available, is for information purposes only and should not be relied upon as accurate and real time; actual rates may vary.

Privacy
Batam-City.com values your privacy as much as we treasure our own and uses high ethical standards to respect your privacy. Save for disclosures required by law in any relevant jurisdiction and the disclosure of your name, email address and if needed, your credit card details for completing your booking with the relevant tour operator of your choice, your personal information Will Not be disclosed to third parties without your consent.

Free of Charge

Our service is free of charge. Unlike many other parties, we will not charge you for our service or add any additional booking fees or shop commissions to the tour rate. However, if you are going to tip our staff due to his or her pleasant services, you may do so and the tip goes and deserve as his or her rights.

Payment for Tours
Payment is preferable through cash. Instructions will be provided in the tour booking confirmation email and whatsapp as well.

Cancellation
By making a reservation with a tour operator or attraction, you accept and agree to the relevant cancellation and no-show policy of that operator or attraction, and to any additional (delivery) terms and conditions that the operator that may apply to your booking. The general cancellation and no-show policy of each tour operator is made available on our website on all tour information pages, during the reservation procedure and in the confirmation email. Please note that certain rates or special offers are not eligible for cancellation or change. Please check the tour or admission details thoroughly for any such conditions prior to making your reservation.

If you wish to review, adjust or cancel your reservation, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with the tour operator’s cancellation and no-show policy. We recommend that you read the cancellation and no-show policy of the tour operator carefully prior to making your reservation.

Further Correspondence
By completing a booking, you agree to receive (i) an email which we will send to you giving you information on your booking and providing you with certain information and offers relevant to your booking and activity, and (ii) an email which we may send to you promptly after your tour inviting you to complete our guest review form.

Other than the email correspondence confirming your booking, relevant booking modifications or cancellation emails, including reminder emails in instances where you have not finalised a booking, communications initiated from us or the tour operator regarding your booking, guest review invitations, and the emails for which you may have actively opted in, we shall not send you any further (solicited or unsolicited) notices, emails or correspondence, unless you specifically agree otherwise.


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